FAQs

How do I proceed?
Once you have identified the watch, you can need to log-in and purchase through the shopping cart. You can also email us for availability and other preferred mode of payment. We will answer all emails within 24 hours.

Do you ship overseas?
Yes, we have been shipping overseas since we started in this company in 1998. We have shipped thousands of packages to many part of the world and we also supply to dealers in many parts of the world. 

How do you ship?
We normally ship by FedEx Priority International or EMS (US Postal Service) See more on shipping details here.

How long does it take to arrive?
It normally takes about four (4) to eight (8) days depending on the mode of shipping and destination. However, we sometime faced unusual situation where it may delay delivery. We will try our best to monitor the situation and keep you informed if this situation occurs. See more on shipping details here.

What is shipping, handling and insurance charges?
It ranges from $30.00 upward depending on weight, total cost for insurance and mode of shipping. FedEx is usually $20.00 more.

How do you grade the watches?
NIB (New In Box): Brand new unit that comes with full packaging and paper directly from the manufacturer. Warranty will be honored by authorized dealers worldwide. 

LNIB (Like New In Box)/Mint: Watches is this category are as good as new. It comes with factory box and full documents. Warranty paper is stamped by authorised dealers and will be honored by authorised dealers worldwide. Usually these watches are from showcase display unit or bought new that are seldom worn by the user. 

Near Mint: Very faint marks or light scratches but the watch are properly maintained and taken care of. 

Excellent: Watch that are rarely used by the owner. May have scratches but without dent and functioning perfectly. 

Very Good: Watch that are used on a regular basis but they are very well maintained by the owner. May have scratches, nicks or marks on the case. 

What type of payment do you accept?
We accept Visa, MasterCard and PayPal. To enjoy an additional 3% savings, payment by wire transfer is available and preffered by most clients; please email us to obtain further details.

What about return privilege?
We provide 72 hours return privilege if the watches is found not complying with the description stated. Watches returned must be in identical condition as received. Payment will be returned within 48 hours after inspection of the returned watches are completed. 

What I the watch did not arrive?
We guarantee delivery. Upon confirmation from the courier company that the watch was not delivered or lost, we will refund in full for the payment made or a replacement offered subjected to stock availability.

Are you an authorized dealer for the watches you sell?
No. We are not an authorized dealer for any brand of watches that we are selling. However, these watches are originated from legitimate dealers or importers with valid international warranty, just like you have bought it yourself as a tourist. 

What about warranty?
For NIB/LNIB watches, warranty papers are stamped by authorized dealers. Warranty will be honored by authorized dealers worldwide. If you experienced any difficulty, do not hesitate to contact us. 

Do You Guarantee Stock Availability?
Stock is available subject to prior sale. For most models, we have several units available for sale.

Do You Trade?
In order to conduct a fair trade, these watches are required to be inspected by both parties for the conditions and value. We find it to be very expensive and awkward to ship the watch half way across the globe for inspection by both parties. This is due to the high cost of shipping, insurance and the possibilities of high custom processing fees that may apply. As such, we politely decline such request. 

What about custom or duty tax?
We will normally declare the watch at full value. On request, we may also declare it at a lower value to avoid unwanted attention during the shipping process (However watch is still fully insured). We can send watch as gift, however in some instances duty may be imposed by custom. Please note that Collector's Time Gallery are not responsible for the tax or duty payable. 

What about fish and wildlife department restriction on crocodile strap?
The Fish and Wildlife Department requires watch with crocodile strap be accompanied by a cities certificate from the supplier. We will comply with this requirement so that the watch will clear custom legally without any hassle. Cost of applying for the cities certificate is at our expense.

Are the watch genuine or if the reference number being removed?
We guarantee all watches supplied by us are genuine and new watches with warranty endorsed by an authorized dealer which is valid internationally. Being a collector myself, I think removing the serial number from the watch is a crime and this will never happen.

Are the watch genuine or if the reference number being removed?
We guarantee all watches supplied by us are genuine and new watches with warranty endorsed by an authorized dealer which is valid internationally. Being a collector myself, I think removing the serial number from the watch is a crime and this will never happen.

Are the pictures actual displaty of the watches?
All pictures displayed are the actual pictures of watches in stock. We do not use stock photos. If the watch is brand new, and we have multiply quantities in stock, then we only display the photographs of one of the watches.

Can you provide any references?
Yes. We have many satisfied customers who are more than willing to offer a reference.
Google: “Collectors Time Zeetan” or visit below links for references:
Watchnet.com
Connectingwatches.com
http://collectorstime.com/testimonials-0

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